Return Policy

We offer apparel from over 20 manufacturers. In most cases your product will ship directly from the manufacturer if we are not decorating it. This allows us to offer over 800 different clothing items, all Made in the USA.

Our main business is Promotional Marketing and selling decorated clothing. We have agreements with all of our manufacturers allowing us to sell individually in small quantities blank clothing. We recognize that you want access to clothing that is not imported. In return for the manufacturers allowing us to sell individually, we can not return single items in most cases to them. This means when we accept your return, we keep it and must try to resell it.

Please note the return policy for items ordered that are the wrong size. Please call or e-mail us if you are concerned about size issues prior to ordering. Help us keep returns to a minimum and we will help you by offering more and more items to choose from. We have many other items we will be adding to the stores over the next few months.

We stand behind the quality of every product sold. Each and every item is carefully hand checked before it is shipped to you.

We cannot issue any refunds or exchanges for the return of

• Any item that is returned more than 30 days after delivery
• Any item that is not in its original condition, is damaged, or is missing parts.
• Any item that has been washed

Wrong Size
You may return items sold (Excluding personalized items) by Full Moon Rising, Inc within 30 days of delivery for a 100% in store credit (less shipping and insurance) to be used towards another purchase. You are responsible for all shipping charges on exchanges.

Embroidery
We make every effort to follow your personalization directions correctly. If a mistake occurs, we will repair or replace the item that was personalized at no charge. If you received the item and noticed that you made a spelling mistake, please contact us and we will re-embroider the item for a nominal charge if we are able, plus shipping. If you inform us of a spelling mistake before we embroider the item, we will make the change at no charge.

Errors and Defects

If the return is a result of an error made on your order or a product defect, we will repair or replace the item at no cost to you.

Procedure

To return an item ordered from any store operated by Full Moon Rising, Inc. please contact Jeff Parrish or Bryan Thompson at Staff@FMRInc.org or call Jeff at 740-362-1718 or Bryan at 630-513-8728 for specific instructions. The return location may vary, and will require a return authorization number.

Steps to return an item.

Contact us as specified above to initiate the process. We will need the following information to process your return.

• The original invoice Number
• The item style number, size and color you wish to return.
• The reason for the return.

We will issue a return authorization number, and send you a confirmation e-mail.

The confirmation e-mail will contain the following:

• The address to return the item to.
• The Return Authorization Number.
• A convenient link for you to click on to reorder the item in the correct size or color.
• A code to enter during checkout that will deduct the in store credit from your order. The in store credit will equal the cost of the item you are returning, unless you ask us to provide a prepaid shipping label.

You will then ship the item to the location specified in the e-mail. We can prepare and e-mail you a prepaid return label which you would tape to the box and drop at any location that accepts UPS packages. (UPS Store, most Pack and Ship type stores, Office Depot, etc.) We will deduct the cost of the shipping from your credit. The cost to you is the same, but this may be more convenient for you.

In the confirmation e-mail there will be a convenient link to the item your purchased and wish to exchange. Clicking on the link will take you back to the store where you can order the size you need or you can apply the credit to a different item if you choose. It is up to you how to use your store credit, we do not require you to get the same item you returned.

During check out you will enter the code we give you which will apply the store credit you have to the current order you are placing.

When we receive your return, we will process the exchange and ship your new item to you promptly.

We value your business, and always strive to exceed your expectations. Please let us know if you are not completely satisfied so that we may have an opportunity to ensure your complete satisfaction.

Order Cancellation Policy

We understand that circumstances may arise that will require you to cancel an order. A cancellation fee may be charged if the cancellation is not received before production has begun.

If the order is in production it may not be possible to cancel the order. We will do everything we can to accommodate your request, but can not guarantee that we will be able to cancel any order once it is placed.